![]() We will refund the cost of the product, less any shipping and handling charges that you paid. Place your item back in its original Zenyum box or other suitable packagingĪll accessories originally included with your purchase must be included with your return In order to send your product back to us: Once our team approves your request, you will be contacted with further instructions. ![]() Simply email to submit your request with your name, order number and reason for doing so. However, if it’s been more than 30 days but less than a year since you’ve received your product, you are eligible for a replacement should it meet the warranty criteria.īefore you send back your purchase, do contact us. During the first 30-days Money Back Guarantee Period, we will accommodate all requests for refunds/exchange.ĭownload the Zenyum App for Android or iOS Register the email you used to make your purchase and click on ‘Activate Warranty’ Enter the serial number of your Zenyum device to activate warranty Confirm your items and you’re good to go! Your 1-year warranty period starts from the date of warranty activation and is trackable via the app at all timesĪll ZenyumSonic toothbrush, Sonic Go & Waterflosser Pro sets come with a 30-days Money Back Guarantee from the purchase date, ensuring you a full refund if you are not satisfied with the product. The One-Year Warranty Period shall commence from the date of Warranty Activation. ![]() Your Zenyum device’s warranty activation shall be accepted only if done within 30 days from the date of original purchase.
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